FAQS

For More In-Depth Moped and Scooter FAQs Click here

For More In-Depth Bicycle FAQs Click Here

Q.Do you require a deposit?

A. We only require a deposit if you you opt out of our Hawaiian Style Coverage promotion. The Hawaiian Style Coverage Promotions covers 100% of theft,  damage and downtime to your rental, includes roadside service for any flat tires or incidents, free parking for multiple day rentals (at our Lemon Road location only), allows after hour returns for any rental due back at closing (not including the scoot coupes) and there's no need to deal with any personal claim or deductible. Please note we still would need a credit or debit card on file for your rental.

If you choose to cover your own rental, and opt out of our Hawaiian Style Coverage, then we would require a credit card deposit from each person for their own rental. We'll run  a $200 credit card authorization for each moped, scoot coupe and motor scooter and a $100 credit card deposit per bike rental. Deposits can take up to two weeks to be released.

We do not accept cash deposits.

Q. How old do you have to be to rent a moped?

A. You must be 18 with a valid drivers license to rent a moped.

Q. Can you ride double on a moped?

A. You can not ride two people on a two wheeled moped. You can ride two people on a Scoot Coupe. It's Hawaii's only 2 person moped.

Q. How old do you have to be to rent a two passenger scooter?

A. You must be 21 years old with a valid motorcycle license to rent a two passenger scooter. If you don’t have motorcycle license and at least 18 years old you can rent our single passenger mopeds or our two person Scoot Coupes. We also offer bicycle and e-bike rentals.

Q. Can I put my credit card down for someone else?

A. You can put your credit card for someone else if they have the same last name.

Q. Do you offer any coverage on your rentals?

A. We offer a Hawaiian Style Coverage Promotion which covers 100% of theft,  damage and downtime to your rental, includes roadside service for any flat tires or incidents, free parking for multiple day rentals (at our Lemon Road location only), allows after hour returns for any rental due back at closing (not including the scoot coupes) and there's no need to deal with any personal claim or deductible. Please note we still would need a credit or debit card on file for your rental.

From our experience most car insurances and credit card policies do not cover your rental. Please review your policies to understand what you could be responsible for if you choose to opt out of our coverage.

Q. What type of license do I need?

A. The bicycle requires no license, the mopeds and Scoot Coupes require a drivers license and the motor scoooters require a valid motorycle endorsement.

Q. What if I only have a license from another country?

A. We honor foreign licenses.

Q. Does my car insurance cover my rental?

A. It typically does not, but check with your insurance carrier. If you have motorcycle insurance it might cover your moped or scooter rental. Be aware that most insurance carriers have deductibles and we will charge you directly for any claims at the time of the incident.

Q. How do I change my reservation?

A. The easiest way is to respond to your email reservation. It's hard for us to do it over the phone, because we get so busy with the rentals.

Q. Do I need to make a reservation?

A. Hawaii is busy year round, so to guarantee your rental we always recommend a reservation. Please click here to make your reservations.

Q. What’s your cancellation policy?

A. 48 hour notice is required to not get charged half of the minimum rental charge for your vehicle. For example, if you book a Standard Moped for 24 hours and cancel within 48 hours we will only charge you $15, because the minimum rate is $30 for the standard rental

Q. How does the Go Oahu Card work?

A. You receive a free 24 comfort bicycle,  4 hour standard moped or 4 hour e-bike rental. You can also use your Go Card as a $30 credit to rent our scoot coupes or motor scooters. You would just have to pay the difference of the applied credits. To reserve your rental with the Go Oahu card please click here. Reservations for the Go Oahu Card must be made online only. Your credit card is not charged at the time of reservation. You can use your Go Oahu  card as payment when you arrive at the shop. If you have not purchased the Go Oahu Card  we will not honor your reservation and will simply charge you our online rate. Thanks for understanding.

Q. Do you offer refunds on early returns?

A. We will only charge you for the time you use and refund the remaining value.

Q. Do you sell mopeds?

A. Yes. We are Oahu's exclusive dealer for Genuine Scooter Company's brand of mopeds. They come with the Hawaii's best warranty and are the highest quality moped on the market. Please visit our sales website for a complete list of availability.