FAQs

We only require a deposit if you you opt out of our Hawaiian Style Coverage promotion. The Hawaiian Style Coverage Promotions covers 100% of theft, damage and downtime to your rental, includes roadside service for any flat tires or incidents, free parking for multiple day rentals, allows after hour returns for any rental due back at closing (not including the scoot coupes) and there’s no need to deal with any personal claim or deductible. Please note we still would need a credit or debit card on file for your rental.

If you choose to cover your own rental, and opt out of our Hawaiian Style Coverage, then we would require a credit card deposit from each person for their own rental. We’ll run a $200 credit card authorization for each moped, scoot coupe and motor scooter and a $100 credit card deposit per bike rental. Deposits can take up to two weeks to be released.

We do not accept cash deposits.

You must be 18 with a valid drivers license to rent a moped.

You can not ride two people on a two wheeled moped. You can ride two people on a Scoot Coupe. It’s Hawaii’s only two person moped.

We get a lot of first time riders and won’t let you leave until you feel comfortable. We’ll have you watch an instructional video on how to operate the moped and we’ll even follow behind you to make sure you feel comfortable on your road test around the block.

If you still don’t feel comfortable then we’ll happily refund your full payment. We appreciate you trying.

Be adventurous! Go everywhere, but you must go to Diamond Head, Hanauma Bay, and Kailua. Check out our maps and rides page for some suggested routes.

The mopeds cannot go on any roadway faster than 45 mph.

You must be at least 21 years old with a valid motorcycle license to rent a two passenger scooter If you don’t have motorcycle license and at least 18 years old you can rent our single passenger mopeds or our two person Scoot Coupes. We also offer bicycle and e-bike rentals.

In Hawaii they are classified as mopeds even though they have no pedals and are called scooter in other states, like California.

You are allowed to drive the mopeds on every road except for H-1, H-2, H-3, the Pali and the Like Like and the Farrington. Please be between Waimanalo and Pearl Harbor after 5:00 pm. The riding conditions are unsafe outside of these boundaries after hours.

There is no weight limit. You should see the football players that rent during the Pro Bowl!

The rental includes helmets, locks, a lesson, detailed tour maps and a new well maintained scooter.

You can conveniently park the mopeds on the sidewalk. Make sure to attach them to the bike racks. We have a secure parking area at our locations designated for our customers that purchased our Hawaiian Style Coverage.

Sorry we do not offer any surf board storage at this time.

We provide helmets with each rental. Even though it is not required by state law, our company policy requires you to wear them.

Locks are included in every rental.

You can put your credit card for someone else if they opt into our Hawaiian Style Coverage. If they choose to opt of our in-house coverage then they will need to put their own card down for responsibility.

We offer a Hawaiian Style Coverage Promotion which covers 100% of theft,  damage and downtime to your rental, includes roadside service for any flat tires or incidents, free parking for multiple day rentals, allows after hour returns for any rental due back at closing (not including the scoot coupes) and there’s no need to deal with any personal claim or deductible. Please note we still would need a credit or debit card on file for your rental.

From our experience most car insurances and credit card policies do not cover your rental. Please review your policies to understand what you could be responsible for if you choose to opt out of our coverage.

The bicycle requires no license, the mopeds and Scoot Coupes require a drivers license and the motor scooters require a valid motorcycle endorsement.

We honor foreign licenses.

It typically does not, but check with your insurance carrier. If you have motorcycle insurance it might cover your moped or scooter rental. Be aware that most insurance carriers have deductibles and we will charge you directly for any claims at the time of the incident.

The easiest way is to respond to your email reservation. It’s hard for us to do it over the phone, because we get so busy with the rentals.

Hawaii is busy year round, so to guarantee your rental we always recommend a reservation. Please click here to make your reservations.

48 hour notice is required to not get charged the daily rate for each reserved vehicle.

Your Go Oahu pass includes your choice of full-day (8hr) comfort bike rental, 3-hour standard moped rental or 3-hour E-bike rental. We require you to make a regular reservation, input your contact details and credit card information. On the day of the rental you will present your Go Oahu pass to us and your credit card will not be charged. The credit card used to make the booking will be charged, if you do not cancel within 48 hours of your booking. For complete details please click here. If you have not purchased the Go Oahu Pass we will not honor your reservation and will simply charge you our online rate. Thanks for understanding.

We will only charge you for the time you use and refund the remaining value.

Yes. We are Oahu’s exclusive dealer for Genuine Scooter Company’s brand of mopeds and scooters. We also sell the NIU brand of electric scooter. They are the world’s smartest electric scooter. All NIU models come with a 2-year unlimited mileage warranty and are the highest quality moped on the market. Please visit our sales page for a complete list of availability.